Department of Medicine Information Technology (IT) is the place to start for desktop computer support, network data storage, product consultation, and purchasing services for DOM and partner organizations.

Help Desk

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Visit the Help Desk for general computing needs

help@medicine.wisc.edu | 608.265.4466 | Open a ticket

• Accounts and Access
• External Resources
• Purchasing Hardware and Software
• Standard Software and Applications
• Working Remotely

Service Catalog

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View our Service Catalog for specialized needs

• Custom Software & Informatics
• Data Storage and Transfer
• IT Security
• IT Training
• Networks and Connectivity
• Policies and Procedures
• Research Computing

More About the Infrastructure Team

The Network and Systems group manages IT infrastructure—servers, storage, networks and research computing—for the department and contracted external groups.

Our team of DevOps and systems engineers is available to consult on:  

• Research computing 
• Large storage needs 
• Secure PHI data transfers 
• IT documentation for grant writing 
• Specialized IT needs for lab equipment 
• IT security

More About the DOM Helpdesk

The DOM Helpdesk is the hub and first place to go to for questions about ordering and setup of computers, recommendations for systems and applications that are compliant with university standards, and more.

Department of Medicine Helpdesk (DOM IT) serves as the primary support for multiple departments, institutes, and centers within the School of Medicine and Public Health (SMPH). Support is provided over the phone, remotely and on-site in campus buildings by appointment.

The helpdesk is staffed with technology experts who are familiar with the complex technology needs for faculty and staff that collaborate with researchers globally and use systems and applications provided by campus, UW Health, and the VA Hospital.