Hospital Medicine Dashboard

This dashboard synthesizes data from six performance domains into a comprehensive feedback ecosystem. Division faculty and leaders can now think beyond assessment—and look for ways to grow.

Andy Holt and Dr. Ed Vasilevskis sitting at a conference room table looking at a laptop computer screen

The Challenge

Hospital Medicine leadership came to us with a vision of a comprehensive division scorecard. 

Their goal was two-fold:

  1. Create visibility across six performance domains: clinical, quality and safety, finance, patient experience, people, and academic; AND
  2. Tell that story all in one place to drive faculty feedback and performance improvement. 

What We Discovered

Our conversations revealed that while division-level insights were important, individual providers rarely saw how their own work contributed to the bigger picture. 

They received high-level summaries of success, but needed substantive, granular and personalized feedback to understand their performance over time and relative to peers — and to identify specific areas for growth. 

The data existed, but it wasn't being compiled cohesively or reaching people who could act on it. 
 

The Solution

We developed a multi-domain QlikSense dashboard that serves two audiences simultaneously. 

  • For leadership, it provides clinical data across an array of inpatient metrics. This enables long-term trend analysis, staffing predictions, and quality monitoring at the division and team levels.
  • For individual providers, it offers personalized data in context of the team. This enables meaningful self-assessment and peer comparison.

We took an iterative, deeply collaborative approach: defining needs together, validating data, and refining the look and feel to make the solution truly work from the hospitalists’ point of view.

The Impact

This isn't just a reporting tool—it's a feedback ecosystem.

  • Leaders gain the insights they need to support resource requests, predict capacity constraints, and track improvement initiatives.
  • Individual providers now have a mechanism for continuous professional development grounded in their own data. 

With this dashboard, the division can move from "how are we doing" to "where can we grow?"